We’re glad to know you enjoy spending time on our platform. It’s great to hear that everything runs smoothly — we’ll continue doing our best to keep your experience comfortable and enjoyable. Thanks for taking the time to share your impressions! Our team puts a lot of effort into making the platform engaging, convenient, and enjoyable for every player. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Mexico had requested account deletion in 2023 but later discovered that it had been blocked instead.
This is a place to share experience with Pin-Up Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. The player from Bolivia has a blocked account and is facing persistent additional verification requests without a solution.
Player’s withdrawal is delayed due to additional verification.
In the table below, you can see an overview of language options at Pin-Up Casino. Pin-Up Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. We’re really pleased to know you’re enjoying your time with us.
- Our team puts a lot of effort into making the platform engaging, convenient, and enjoyable for every player.
- He had been struggling with this issue for over a month.
- This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
- Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.
We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Pin-Up Casino, account management, withdrawal process, etc. We would say Pin-Up Casino has an average customer support based on the responses we have received during our testing. For many years, the Pin Up platform has earned my trust with its reliability, quality of games, and variety of promotions and bonuses. I’ve been playing here since 2019 and have never had any problems, even with withdrawals. Everything is top-notch, there are plenty of slots, and I love playing roulette. When reviewing online casinos, we collect information about their customer support and language options.
La experiencia Trustpilot
Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino’s T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution. Thank you for sharing your situation.The decision to block your account was made by the security department based on clause 13.13 of the User Agreement. Such measures are applied by all responsible platforms to ensure security, fair play, and equal conditions for all players. Our goal is the strict observance of the rules and the protection of the interests of the entire player community.Thank you for your understanding. We’re glad to know you’re satisfied with the experience.
We’ll keep doing our best to maintain your trust and provide a top-level experience. Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Browse all bonuses offered by Pin-Up Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Player complaints about Pin-Up Casino
We’re glad to know everything runs smoothly for you and that you’re enjoying the experience. Your support means a lot to us — we’ll keep doing our best to make the platform even better. We’re really glad to know you’re enjoying your time with us. It’s great to hear that the experience feels smooth and engaging — we’ll keep working to make every session just as enjoyable. The player from Azerbaijan had an account with Pin-Up Casino that was created three years ago and had passed KYC verification.
The player from Bangladesh faced multiple account blocks and unjust withholding of his funds from Pin-Up Casino. After submitting numerous verification documents, his account was finally blocked again, preventing him from accessing his winnings. He demanded intervention from CasinoGuru to retrieve his $320 and to address the casino’s unethical practices.
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The player from Bolivia has been blocked from his casino account for a month after passing an additional verification. The casino alleges he used stolen cards, which he denies, and he seeks access to his account and a return of his balance. The player from Chile highlights significant flaws in the responsible gaming policies of PinUp Casino, where he has managed to create multiple accounts despite being self-excluded. He emphasizes the lack of proper verification measures that allow vulnerable players to circumvent self-exclusion, urging Casino Guru to investigate these practices.
- I’ve been playing here since 2019 and have never had any problems, even with withdrawals.
- Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
- Despite these efforts, the casino stood by its decision, leading to the complaint being rejected by the Complaints Team based on the player’s failure to provide a full address at the time of registration.
- We’ll keep working to make every visit even more enjoyable.
- The player from Azerbaijan had an account with Pin-Up Casino that was created three years ago and had passed KYC verification.
Based on these reviews
Our team always strives to make the platform convenient and enjoyable for everyone. The player from Bangladesh had a complaint regarding a failed deposit of ৳6,393.01 BDT (~$53) made from his Nagad account on July 15, 2025, which was successfully debited but not reflected in his Pin-Up account. Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.
Player’s account is closed, and winnings are confiscated.
We’re glad to know you’re enjoying the platform and https://pinup-game.in/ appreciate your kind words. Pin-up is a good option for acquiring the necessary gaming skills. It works well, has fast payouts, and excellent support.
Pin-up is a good option with a huge selection and wide action. A huge number of excellent games, easy to use and fast recovery and registration process, excellent customer service, support always answers the necessary questions. Highly qualified casino with excellent indicators, a great opportunity to acquire the necessary skills and have fun. I’ve been playing Pin-Up for almost two weeks and really like the interface; everything is intuitive. They also have lots of bonuses and promotions, which is great.
The platform works stable
We’ll keep doing our best to make every moment on our platform exciting and comfortable for you. We’re happy to know that our platform met your expectations and brought you a positive experience. It’s great to see players enjoying both the atmosphere and the quality of what we offer. We’ll keep doing our best to maintain this level and make every moment with us even better. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pin-Up Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player from Chile faced issues with a casino that had previously allowed him to withdraw small amounts but was now requiring selfie verification to process a larger withdrawal of 1,066,844. He found the sudden requirement and delays suspicious and believed the casino was avoiding paying his winnings. After several cancellations and complications regarding payment methods, the complaint was marked as resolved, indicating that the issues had been addressed satisfactorily. The player was informed that the casino’s actions were part of standard security protocols triggered by the high withdrawal amount. Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.
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